The Analysis Quality of Inpatient Room Service to Patient Satisfaction (Case Study of Saparua General Hospital)

Abstract

A hospital is good generally considered if in providing services it pays more attention to the needs of
patients and other people visiting the hospital. The purpose of this study was to analyze the service quality of
inpatient room staff on patient satisfaction at the Saparua Regional General Hospital. This type of research
used in this research is quantitative research with a cross sectional design. The population in this study were
all inpatients at Saparua General Hospital. The samples were determined by means of incidental sampling,
namely the technique of determining the sample based on chance, that is, anyone who incidentally was
admitted to an inpatient at Saparua General Hospital. The results showed that there was an effect of doctor’s
service on the satisfaction level of inpatients at Saparua Hospital (p value = 0.016). There was no significant
effect of nursing care on the satisfaction level of inpatients at Saparua Hospital (p value = 0.134). the better
the level of patient satisfaction. In order to improve the quality of human resources, especially in terms of
increasing the quantity and quality of services, hospital staff need to provide training for doctors and nurses
so that the services provided to patients can be better so that patients feel satisfied.