Analysis of the Effect of Access Dimensions and Waiting Times on Satisfaction of Hospital Inpatients Prof. Dr. J.A. Latumen Ambon Level III Hospital
DOI:
https://doi.org/10.37506/mlu.v20i4.1983Keywords:
Access, Waiting Time, Satisfaction, Hospitalization, Hospital.Abstract
Hospitals are as one of the health facilities to provide health services to the public and have a very important
role in accelerating the improvement of the degree of public health. The purpose in this study is to analyze
the Influence of Access Dimensions and waiting times on the satisfaction of inpatients at Level III Hospitals
Prof. Dr. J.A. Latumen Ambon. The type of research used is quantitative research with cross sectional study
design. The population in this study was 37,167 patients in the Inpatient installation in January-October 2019.
The data analysis technique used is univariate and bivariate analysis, performed to look for the influence of
each free variable with variables bound by using chi-square test. The results showed No accessibility affects
the satisfaction of patients in Prof. Dr. J.A. Latumen Ambon Hospital. There is an effect of waiting time on
patient satisfaction at Prof. Dr. J.A. Latumen Ambon Level III Hospital. It is very important for Prof. Dr. J.A.
Latumen Ambon Level III Hospital to evaluate and improve the patient’s complaints that trigger patients to
feel dissatisfied with the hospital service.
