Quality of Health Care System and Structure at Primary Health Care in Baghdad City

Abstract

Background: Consumers satisfaction is the level of satisfaction that clients experience having used a service.
This study aims to determine the level of quality of healthcare services in primary healthcare centers.
Method: The study included a simple random sample of beneficiaries of healthcare services in primary
healthcare centers in the city of Baghdad by (5-8) beneficiaries for each center using a questionnaire to
measure the satisfaction of beneficiaries with the quality of services and the use of the direct interview
method, which took from (6-10) minutes.
The study results showed that customer satisfaction scale is very important to assess the quality of health
services and can predict compliance and use of international standards for quality of services. The study also
found that most primary healthcare centers are located in densely populated areas. Therefore, primary health
care services are adequately provided.
Conclusion: The researchers concluded that most primary health care centers are located in densely
populated areas. Therefore, primary health care services are adequately provided.