Overview of Nurse Performance Quality of Service in Theinpatient Room Dr. D. Anatototi Larathospital

Abstract

The performance of the nurse is the success rate of the nurse in providing nursing care in accordance with
the duties and responsibilities that it carry. While the quality of service is an important factor that can shape
patients’ trust in hospitals so as to create their loyalty as consumers of health care services. This research aims
to analyze the performance of nurses (service orientation, integrity and ability) in the quality of service in the
inpatient room dr. D. AnatototiLarathospital. The type of research used in this study is qualitative research
with a descriptive approach. The research informant is the human resources of Dr. D. AnatototiLarat Hospital
who works in the Inpatient Room consisting of 13 people. Determination of informants using purposive
sampling techniques. The results showed that the performance of nurses seen from the orientation of the
nursing service found that the services provided by nurses were very friendly, courteous, and responsive, the
integrity of nurses found that nurses had carried out tasks in accordance with the rules and directives of the
prevailing leadership and rules, the ability of nurses found that nurses were very enthusiastic in developing
abilities. We recommend that hospitals pay more attention and always improve the performance of nurses in
terms of service orientation, integrity, ability to improve the maximum quality of health services for all local
residents, especially around the regional general hospital dr. D. AnatototiLarat.