Client Satisfaction and Preferences Towards Nonverbal Communication(NVC) of Health Care Providers in a Therapeutic Setting, Mangaluru

Abstract

Non verbal communication refers to the communication and interpretation of information by any means other than language. Non verbal communication is used to express and communicate thoughts, feelings and emotions to establish and maintain relationships and to influence others. In health care setting it is very important to maintain a healthy provider- client relationship. The present study studies the non verbal behaviors between doctors and nurses and ranks the client preference during interaction. The results revealed that there is no significant difference in the non verbal behaviours used by doctors and nurses. Henry Garret ranking was used to rank the preferences rated by Clients. Hence it is concluded that NVC are very much essential in health care.