The Dual Mediating Effects of Self-esteem and Hope in the Relationship between Boss’s Incivility and Life Satisfaction

Abstract

Background/Objectives: The purpose of this study was to examine the double mediation effects of self-esteem and hope on how a boss’ s incivility affects life satisfaction in 339 Korean workers.
Method/Statistical Analysis: SPSS Win. 25.0 and PROCESS macro for SPSS version 3.4 were used for descriptive statistics analysis, reliability analysis, correlation analysis, and double mediation effect analysis.
Findings: First, Pearson correlation analysis showed statistically significant correlations between a boss’s incivility, life satisfaction, self-esteem and hope. Second, PROCESS macro analysis showed that a boss’s incivility negatively affected self-esteem and life satisfaction, self-esteem positively influenced hope and satisfaction with life, and hope positively influenced the satisfaction with life. Third, in the relationship between a boss’s incivility and life satisfaction, self-esteem and hope were double-mediators.
Improvements/Applications: This result is expected to contribute to the formation of a new workplace culture in Korea as a new model in which self-esteem and hope mediate how a boss’s incivility affects life satisfaction.